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“Wanted to pass along a great amount of appreciation for the support we received yesterday from <PMSC employee>, he went above and beyond with ensuring our temperature issues were alleviated.  His efforts and professionalism truly made an instant impact to our operations and ability to provide a comfortable working environment.  Thanks again for the support.”

“I would like to specially thank you and the PMSC custodial staff for the outstanding job that you did on the second and third floor tile corridors and the Great Hall Carpet this week. This is the best that I have ever seen the tile floors look since I have been assigned this building.

I greatly appreciate the diligence and responsiveness that you and your staff have shown to emerging needs and requests.

It is a pleasure to work with true professionals who take pride in their work and who know how to treat a customer.”

“I would like to acknowledge <PMSC employee> for his outstanding work performance and support on Sunday April 15, 2012. Due to an unforeseen situation of a late load out, <PMSC employee> took the initiative in going above and beyond in his duties by expeditiously performing his task. While performing his outside duties <PMSC employee> found and turned in to Security, equipment left outside, unsecured from the event the night before. <PMSC employee> also assisted security with moving equipment to a secure location. The employees of PMSC consistently show outstanding work performance. They are truly recognized for this and we are truly fortunate to work with them on a daily basis. Thank you.”

“I am writing to express my deep appreciation for the services of <PMSC employee>. <PMSC employee> responded last week to a service ticket for a musty odor in the office of the Director, Plans Division. Although he was unable to detect the odor in question, he took conscientious steps to address the customer’s concerns. His diligence and thoroughness led to the discovery that an air intake vent on the roof of the building was not functioning properly. <PMSC employee> kept the customer informed of his efforts to investigate and resolve the issue.

I was further impressed when <PMSC employee> returned today to inquire if the steps taken last week had resulted in an improvement. While some improvement was noted, the issue persisted. <PMSC employee> further investigated options and considered that the filters in the HVAC unit in the Director’s Office might be clogged. He scheduled a time to return when the office might be accessible and not disrupt the Director’s day. He returned at the appointed time, removed and cleaned the filters.

<PMSC employee> commitment to customer service and satisfaction along with his friendly and courteous manner deserve recognition.”

“This is a letter of appreciation for <PMSC employee>.

It is with great pleasure that I provide you feedback regarding <PMSC employee> outstanding support to the ABC Service Center. <PMSC employee> pleasant demeanor, professionalism, and dedication is admired and very much appreciated. She takes many extra steps needed to assist the Service Center with tickets and status reports. <PMSC employee> went out of way to provide me the information I needed for my monthly report because the system was not functioning. She did not hesitate when I asked for her assistance. <PMSC employee> assists every employee that works in the Service Center. Whenever we have customer requests, she is very prompt with giving us an answer. Also, she always directs us in the right direction when we are unsure about something.

As always, it’s great to know that we can count on <PMSC employee> to go the extra mile. We thank her again for all she does for our Service Center and our customers.

She is a great asset to the Department of Homeland Security at the ABC.”

“During a brief absence of the Building 123 Building Manager, PMSC provided critical support to GSA. Building 123 at the DFC is serviced by your company under Contract Number XYZ. PMSC employees responded both appropriately and proactively without direction from the Building Manager. Your employees observed debris in an office resulting from a roofing project. In response to this hazard, the area was cautioned off to prevent personnel traffic. Thank you for providing such highly qualified, proactive staff that carry out building policies and protect GSA’s building tenants.”

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