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“Wanted to pass along a great amount of appreciation for the support we received yesterday from <PMSC employee>, he went above and beyond with ensuring our temperature issues were alleviated.  His efforts and professionalism truly made an instant impact to our operations and ability to provide a comfortable working environment.  Thanks again for the support.”

“I want you to know that your employees <PMSC employee> and <PMSC employee> did an outstanding job with replacing a HVAC motor for my office.  The employees are very happy with the outcome. They are a blessing to the NAC. Keep up the good work. Have a great day.”

“I just wanted to write to you and let you know of a couple people that I feel are outstanding, proactive and professional members of your staff. I must state that I have had positive interactions with all PMSC staff—the two below seem to go beyond to offer better service than expected.

First, <PMSC employee> regularly passes thru our Executive and Administrative offices to scan the area and see if any lights are out. As recently as yesterday he arrived to replace all the fluorescents that were out in the office of the Executive Director, my office and Mary’s area. There were many lights out—could be 20 or more—that he took care of methodically and cleanly. This is wonderful as we did not have to request the replacements. He’s also very tidy and fast when dealing with filter replacements. A potentially dirty and disruptive activity executed cleanly and in an organized fashion. Professional, quiet and always a smile.

Secondly, <PMSC employee>. It is a joy to see and speak to <PMSC employee> every day. Whether he is checking the windows and doors for smudges or the carpet for stains or his daily trash collection, <PMSC employee> is always very polite, conscientious, clean and efficient. Even when he is obviously tired from spot cleaning the massive Great Hall carpet after all the messy people the night before, he always greets us with a smile and asks for permission when entering a sensitive area like the Executive Director’s office. And when he cannot enter due to a meeting or something, he has never forgotten to return later in the afternoon to check the room and the trash in the Executive Director’s office.

Great employees are hard to find—to be sure. These two gentlemen, from a client point of view, are two great employees.”

“I would like to specially thank you and the PMSC custodial staff for the outstanding job that you did on the second and third floor tile corridors and the Great Hall Carpet this week. This is the best that I have ever seen the tile floors look since I have been assigned this building.

I greatly appreciate the diligence and responsiveness that you and your staff have shown to emerging needs and requests.

It is a pleasure to work with true professionals who take pride in their work and who know how to treat a customer.”

“I would like to acknowledge <PMSC employee> for his outstanding work performance and support on Sunday April 15, 2012. Due to an unforeseen situation of a late load out, <PMSC employee> took the initiative in going above and beyond in his duties by expeditiously performing his task. While performing his outside duties <PMSC employee> found and turned in to Security, equipment left outside, unsecured from the event the night before. <PMSC employee> also assisted security with moving equipment to a secure location. The employees of PMSC consistently show outstanding work performance. They are truly recognized for this and we are truly fortunate to work with them on a daily basis. Thank you.”

“Dear <PMSC employee>

I would like to express my heartfelt thanks for your outstanding service and initiative in the care and upkeep of our beautiful historic building, the U.S. Pension Building (National Building Museum). Your skill, diligence and enthusiasm in the execution of your duties are unparalleled. I want you to know how much I appreciate the way that you consistently take on additional responsibilities, as well as your outstanding level of responsiveness to requests made by the GSA Building Manager’s Office.

I can’t remember a time when our building has looked so nicely groomed and finished, or when the 4th floor columns have been more attractive. More than a few of our tenant-customers as well as members of the public-at-large have commented recently on how wonderful the building looks. This is a direct result of your excellent service.

In the business of management of a public property, we are constantly being judged on the appearance and first impressions of the space, and we must always strive to put or best foot forward. We rely heavily on dependable service from customer service professionals like you in order to help us meet our organizational goals and satisfy our customers’ needs.

Again, thank you so much for your wholehearted participation in the maintenance of our building. I have no doubt that we would not have attained the level of success that we have without your countless contributions and enthusiasm. I never fail to be impressed by your devotion and professionalism. You have truly gone above and beyond the call of duty. I most earnestly look forward to our continued mutual success.”

“Not sure if Ken followed up with you on his PM inspection tour but he did share with me that he thought that the job being done was outstanding and that the responsible parties should be commended for their efforts. If you heard this already, nothing wrong with passing performance praise twice, and if you didn’t, now you know. As the manager of C Building, I find that both <two PMSC employees> go above and beyond to support both the tenant and GSA and are a pleasure to work with—and that their efforts have not gone unnoticed.”

“Belated thanks for fixing the heating problem in my office. A number of weeks ago, I complained to my staff that my office in Building B was regularly freezing—so cold that it was difficult to work even with a sweater and a space heater running nonstop. Although I am new I understand that because of the age of the building heat in my office has had been a challenge for years. I also understand, however, that you and others found a way to take care of the problem. The last month the heat has been perfect—very comfortable, despite a number of very cold stretches. It really has made a difference in my ability to work productively—even on a cold Sunday! Thank you!”

“I am writing to express my deep appreciation for the services of <PMSC employee>. <PMSC employee> responded last week to a service ticket for a musty odor in the office of the Director, Plans Division. Although he was unable to detect the odor in question, he took conscientious steps to address the customer’s concerns. His diligence and thoroughness led to the discovery that an air intake vent on the roof of the building was not functioning properly. <PMSC employee> kept the customer informed of his efforts to investigate and resolve the issue.

I was further impressed when <PMSC employee> returned today to inquire if the steps taken last week had resulted in an improvement. While some improvement was noted, the issue persisted. <PMSC employee> further investigated options and considered that the filters in the HVAC unit in the Director’s Office might be clogged. He scheduled a time to return when the office might be accessible and not disrupt the Director’s day. He returned at the appointed time, removed and cleaned the filters.

<PMSC employee> commitment to customer service and satisfaction along with his friendly and courteous manner deserve recognition.”

“We wanted to personally take the time to thank <two PMSC employees> for their timely and detailed responses to our recent service call requests regarding the temperature changes here at the BOC. We started experiencing unreasonable bouts of warmth and at times, extreme cold about a week or so ago due largely in part to the severe swings in weather. Needless to say, there’s been a lot of modifications necessary to accommodate our 24/7 climate here in the office.

Through it all, <two PMSC employees> have been nothing but professional, courteous, patient, accommodating and gracious. No matter what our needs, or how frequently they’ve had to visit, they have been nothing short of impressive. Thanks so much for being the lifeline that we (often) need in the 9th hour (so to speak)J. We definitely appreciate you.”

“Keep up the great work!!”

“This is a letter of appreciation for <PMSC employee>.

It is with great pleasure that I provide you feedback regarding <PMSC employee> outstanding support to the ABC Service Center. <PMSC employee> pleasant demeanor, professionalism, and dedication is admired and very much appreciated. She takes many extra steps needed to assist the Service Center with tickets and status reports. <PMSC employee> went out of way to provide me the information I needed for my monthly report because the system was not functioning. She did not hesitate when I asked for her assistance. <PMSC employee> assists every employee that works in the Service Center. Whenever we have customer requests, she is very prompt with giving us an answer. Also, she always directs us in the right direction when we are unsure about something.

As always, it’s great to know that we can count on <PMSC employee> to go the extra mile. We thank her again for all she does for our Service Center and our customers.

She is a great asset to the Department of Homeland Security at the ABC.”

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