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“Belated thanks for fixing the heating problem in my office. A number of weeks ago, I complained to my staff that my office in Building B was regularly freezing—so cold that it was difficult to work even with a sweater and a space heater running nonstop. Although I am new I understand that because of the age of the building heat in my office has had been a challenge for years. I also understand, however, that you and others found a way to take care of the problem. The last month the heat has been perfect—very comfortable, despite a number of very cold stretches. It really has made a difference in my ability to work productively—even on a cold Sunday! Thank you!”

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