Our Long History in This Industry
OUR ORGANIZATION WAS BUILT BY THE FOUNDER,
MS. CAROLE METOUR
PMSC, dba PM Services and Preventive Maintenance Services Company, was founded in 1986 by the company’s founder, Ms. Carole Metour. In leadership roles, Carole spent many years in hospital operations, management and maintenance—leaving a successful career in hospital management to pursue her passion. The Company was founded on a concept that included many of the stringent management and operational standards set by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
In 1993, Carole founded a sister company in Florida, providing identical services in all states, except California. Following completion of all California contracts, the California Corporation was dissolved, and her focus directed to the Florida Corporation in St Petersburg. The name of the California corporation, The Preventive Maintenance Services Company, became PMSC of today. The successor company assumed all assets and liabilities of the former and the California entity was formally dissolved in 1995. PMSC continues to provide complete facilities support services to the Federal Government.
Prior to founding the two corporations, Carole served as an Assistant Hospital Administrator for a California corporation. Her other positions, following her completion of two graduate degrees, Master’s in Social Work and Master’s in Public Administration, including filling a position as a Social Worker for the Los Angeles County Department of Mental Health, and serving as Director of Clinical Services at the Los Angeles Suicide Prevention Center.
In 2003, was recognized as one of the top Women Owned Businesses in the Tampa Bay Area. In 2014, PMSC achieved the status of one of the top ten Women Owned Businesses in Tampa Bay Ranked by Revenue.
Still in place today is her personal style of management. Carole took great pride in identifying individuals from the company staff of employees who demonstrated personal ethics, motivation, maturity, experience, business aptitude, curiosity, eagerness to learn and job performance as a team player. We continue to cultivate and recruit these individuals for our Leadership Team, where each member is recognized for these characteristics. The results of this team approach are supported by company reputation. Carole’s passion for ethics in business and government continues to be reflected from what she started in 1986—that the company is recognized as being ethical in its everyday operations.
PMSC received its 8(a) certification from the Small Business Administration (SBA) in July 2001 for performance of work under NAICS Code 561210, and was quickly awarded multiple 8(a) or sole source contracts in the subsequent two years. However, the majority of contracts with the Federal Government were awarded competitively, either as a small business set-aside or unrestricted. PMSC ‘graduated’ from 8(a) in May of 2010, and is currently certified as a Woman Owned Small Business.
MSC EVOLVES WITH A NEW ENERGY MANAGEMENT DIVISION
Carole’s vision for the future of facilities management drove the formation of a new PMSC division in 2015, Building Professional Services. Carole observed the changes in facility operations and maintenance for several years and the shifting focus on energy for increased efficiency of the assets owned by the taxpayer. She recognized the exciting changes constantly being made available through new systems and equipment. Her Leadership Team took on the challenge to design and develop new services to explore how the company could offer its customers assistance with these energy challenges to their facilities. As a result, the Leadership Team developed a new division of services designed to address energy issues, launched as Building Professional Services (BPS), a division of PMSC.
BPS drives solutions for customers to achieve energy cost reductions for their facilities, re-commissioning and retro-commissioning of building automation systems to ensure proper functioning and system integration for the facility with a variety of building automation systems for maximizing the benefits to the customer’s facility. The demand for BPS continues to grow, where we continue to add more satisfied customers around the country as projects are completed.
THREE DECADES LATER…
Early on, Carole’s goal was to establish a company reflecting its commitment to actively work with customers in a partnership role, along with an eagerness to explore and expend its expertise as a company upholding customer facility investments. Her cornerstone goal continues close to 35 years later, demonstrated through PMSC’s satisfied customers and successful projects.
With headquarters now in Lakewood, Colorado, PMSC employs over 100 employees and craftsmen across its network of contract sites throughout the contiguous United States.
PMSC has enjoyed over three decades of growth and continues to excel in delivering Complete Facilities Maintenance (CFM), Operations and Maintenance (O&M) and Energy Management Solutions to the Federal Government. We continually strive to be the top “go to” company to successfully turn around underperforming contracts in very short order, and relentlessly pursue establishing and cultivating partnerships with our project clients.
The organizational structure of PMSC is designed to provide maximum corporate level support, while minimizing customer’s costs through direct interaction with the contract-site offices. The company was founded on the principle of providing maximum autonomy for onsite Project Managers, while delivering the structure and resources to augment site staff where needed. Similarly, members of the corporate office are afforded direct interaction with onsite operations in order to achieve the goals or requirements of their particular client.
The unique demands placed on the contract-site offices overseeing Safety, Quality Control, Environmental Compliance. Human Resources, Affirmative Action, fall under this corporate organizational structure.
PMSC Organization Chart
Our organization structure is not unique, but certainly atypical of “top down” companies. The President perceives her role as a supportive, mentoring position, enabling key corporate entities the flexibility to foster an organization based on accountability, team participation and improvement to our Projects (client contract sites).
The foundation of our organization is cultivated by the support of the President, along with the Vice President, Corporate staff and Building Professional Services division.
Key players from each Project (e.g., Project Managers, Chief Engineers and Production Control Clerks) form functional teams and cross-share solutions and innovations with other Projects. They discuss successes, challenges, pros, and cons to foster approaches for enhancing facility environments and uncovering ideas. Examples of solutions shared include improvements in client experience, simple and innovative ideas to improve energy efficiency, and streamlining processes.