“I am writing to express my deep appreciation for the services of <PMSC employee>. <PMSC employee> responded last week to a service ticket for a musty odor in the office of the Director, Plans Division. Although he was unable to detect the odor in question, he took conscientious steps to address the customer’s concerns. His diligence and thoroughness led to the discovery that an air intake vent on the roof of the building was not functioning properly. <PMSC employee> kept the customer informed of his efforts to investigate and resolve the issue.

I was further impressed when <PMSC employee> returned today to inquire if the steps taken last week had resulted in an improvement. While some improvement was noted, the issue persisted. <PMSC employee> further investigated options and considered that the filters in the HVAC unit in the Director’s Office might be clogged. He scheduled a time to return when the office might be accessible and not disrupt the Director’s day. He returned at the appointed time, removed and cleaned the filters.

<PMSC employee> commitment to customer service and satisfaction along with his friendly and courteous manner deserve recognition.”

“Recently we concluded one of the most difficult trials in our recent history. As you know, this trial was complicated by the implementation of extraordinary security measures that had an impact on the City of Alexandria and the Albert V. Bryan U.S. Courthouse. It required street closures, designating and posting of restricted parking areas around the Courthouse, re-routing buses, and the use of resources from the General Services Administration (GSA) and Preventive Maintenance Services Company (PMSC) for various aspects of security for the trial. The trial proceeded smoothly and no breaches of security occurred that could have affected the outcome of the trial.

I want to take this opportunity to commend the employees of the GSA and PMSC for their efforts in assisting the United States Marshals Service with many aspects involved in this trial. PMSC personnel provided needed services upon request and did so in a timely fashion. Much of the credit for the success of this mission is due to the cooperation and dedication of those employees. Their actions contributed significantly to the success in managing this most difficult trial.

I also want to thank GSA and PMSC for their cooperation and willingness to support the United States Marshals Service. Specifically, I want to recognize your extraordinary efforts, as well as those of Jim Smith and Michael Jones and the PMSC staff, who have continually provided support to our agency. They have done such an outstanding job under the most difficult of circumstances and for that we are grateful.

On behalf of the United States Marshals Service for the Eastern District of Virginia, I wish to extend our sincere appreciation and message of gratitude to the employees of GSA and PMSC for their cooperation, support and dedication, especially during the Moussaoui trial. The leadership skills and abilities they brought to this sensitive assignment made a considerable contribution to the overall success of this mission.”