“We wanted to personally take the time to thank <two PMSC employees> for their timely and detailed responses to our recent service call requests regarding the temperature changes here at the BOC. We started experiencing unreasonable bouts of warmth and at times, extreme cold about a week or so ago due largely in part to the severe swings in weather. Needless to say, there’s been a lot of modifications necessary to accommodate our 24/7 climate here in the office.

Through it all, <two PMSC employees> have been nothing but professional, courteous, patient, accommodating and gracious. No matter what our needs, or how frequently they’ve had to visit, they have been nothing short of impressive. Thanks so much for being the lifeline that we (often) need in the 9th hour (so to speak)J. We definitely appreciate you.”