“This is a letter of appreciation for <PMSC employee>.

It is with great pleasure that I provide you feedback regarding <PMSC employee> outstanding support to the ABC Service Center. <PMSC employee> pleasant demeanor, professionalism, and dedication is admired and very much appreciated. She takes many extra steps needed to assist the Service Center with tickets and status reports. <PMSC employee> went out of way to provide me the information I needed for my monthly report because the system was not functioning. She did not hesitate when I asked for her assistance. <PMSC employee> assists every employee that works in the Service Center. Whenever we have customer requests, she is very prompt with giving us an answer. Also, she always directs us in the right direction when we are unsure about something.

As always, it’s great to know that we can count on <PMSC employee> to go the extra mile. We thank her again for all she does for our Service Center and our customers.

She is a great asset to the Department of Homeland Security at the ABC.”