“Dear <PMSC employee>

I would like to express my heartfelt thanks for your outstanding service and initiative in the care and upkeep of our beautiful historic building, the U.S. Pension Building (National Building Museum). Your skill, diligence and enthusiasm in the execution of your duties are unparalleled. I want you to know how much I appreciate the way that you consistently take on additional responsibilities, as well as your outstanding level of responsiveness to requests made by the GSA Building Manager’s Office.

I can’t remember a time when our building has looked so nicely groomed and finished, or when the 4th floor columns have been more attractive. More than a few of our tenant-customers as well as members of the public-at-large have commented recently on how wonderful the building looks. This is a direct result of your excellent service.

In the business of management of a public property, we are constantly being judged on the appearance and first impressions of the space, and we must always strive to put or best foot forward. We rely heavily on dependable service from customer service professionals like you in order to help us meet our organizational goals and satisfy our customers’ needs.

Again, thank you so much for your wholehearted participation in the maintenance of our building. I have no doubt that we would not have attained the level of success that we have without your countless contributions and enthusiasm. I never fail to be impressed by your devotion and professionalism. You have truly gone above and beyond the call of duty. I most earnestly look forward to our continued mutual success.”