“I am writing to express my deep appreciation for the services of <PMSC employee>. <PMSC employee> responded last week to a service ticket for a musty odor in the office of the Director, Plans Division. Although he was unable to detect the odor in question, he took conscientious steps to address the customer’s concerns. His diligence and thoroughness led to the discovery that an air intake vent on the roof of the building was not functioning properly. <PMSC employee> kept the customer informed of his efforts to investigate and resolve the issue.

I was further impressed when <PMSC employee> returned today to inquire if the steps taken last week had resulted in an improvement. While some improvement was noted, the issue persisted. <PMSC employee> further investigated options and considered that the filters in the HVAC unit in the Director’s Office might be clogged. He scheduled a time to return when the office might be accessible and not disrupt the Director’s day. He returned at the appointed time, removed and cleaned the filters.

<PMSC employee> commitment to customer service and satisfaction along with his friendly and courteous manner deserve recognition.”